Let me tell you a little story.I was needing to get my hair cut and dropped in a salon that I had never been to before, and I met a young hairdresser that showed me the way to her chair and we began to talk and exchange greetings. Everything was going okay at first and then she started the process of asking what I wanted in a cut and then I started to see her inexperience in providing good customer service.Through-out the course of her trimming my hair I asked some simple questions, like:1. How do people normally find out about you now?2. What’s the most productive way you have for gaining new customers?3. What’s the price of your average sale?4. What are the three biggest headaches you’re having in your business?5. How long have you been working here in this shop?6. How’d you get started?7. What are your goals for your business?8. What desires do you have for yourself?These questions tell me a lot about the person that I’m interviewing.And this is the pivotal part of the whole process of comprehending what makes the difference between an average stylist and one that wants to really achieve and build a real business.This young stylist was doing absolutely the same as all the other stylists were doing in this salon … coming in and putting in their time and whatever money they made that day … that was their pay. The thought process that she had (dictated by how she handled me) was get as many bodies in and out of your chair as fast as you can.(This will lead to some real frustration: doing the same things and expecting different results)“Do you want me to book another appointment for you?” She asked, as I was paying way too much for what she did, “No” I said and that was that.Nevertheless, let me say that I’m not opposed to paying a little extra moola if the service is what I’m looking for. And that is something that you should write down and etch into your mind forever.People realize value based on what they’re used to getting, so when you give more than they’ve ever received from anyone else … guess what … you have achieved success by impressing them.Good customer service will take your customers exactly where you lead them; and now you are beginning to build a loyal clientèle that only wants to do business with you.Think about it with all the times that you have to purchase something for yourself, don’t you want outstanding service? And when someone delivers it to you, you think WOW, that’s different and you remember it and the person that helped you get what you were after.So the lessons for stylists are:1. don’t be like all the other hair stylists2. the customer actually thinks that they are paying for you to take care of them3. go over the top, it’s easier than you think because nobody else does it4. study successful customer service strategies and integrate them into your business5. don’t rely on the salon to bring you your traffic, be proactive … you are responsible for what you accomplish6. be the best in all that you doThese genuine practices will guarantee you success.How’s that for a statement?Let me say this … it’s not always easy, and you certainly don’t want to go the extra mile, and every day is not an “A” day. But if you will teach yourself in these areas you can expect to grow your business to an unbelievable position.Knowing that most hairdressers earn between $30 and $50K a year should be incentive for you to want to earn $80 to $100K a year.Can it be performed?Absolutely!But it’s not going to just happen; you will have to ‘just do it’ everyday.You might not believe this, but most hair stylists under-serve their customers. And if you’d like to know how to increase the loyalty of your clients especially in these challenging times get a report on how most hair stylists under-serve their customers. Just click on the link (hair stylists)Source: Free Articles from ArticlesFactory.com

Bill is a writer, teacher, small business owner

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